Pharmaceutical Commercial System Coordinator

Apply:

Please email Resume and cover letter (optional) to hr@kamtiel.com

Job Description & Location:

The job requirements for the Tier 2 coordination for commercial systems are as follows:

Initial managed service needs include, but are not limited to:

• Incident/problem management & resolution.

– Liaise with the Customer as focal point for all incidents reported. Manage and drive third parties to the quick resolution of incidents. Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management. Act as the escalation point for miss-routed tickets and lack of issue resolution.

– Drive end-to-end incident resolution and change management

• Tier two application support
• Provide appropriate inputs to the problem management process, RCA preparation
• Handle conflict situations and make quick decisions by driving incidents
• Resource Capacity management & planning across applications & hosting environments
• Service requests management resolution
• Monthly SLA performance reporting, KPIs, & related reports
• Release, change, and deployment management for websites, IOS apps, systems &SaaS capabilities
• Coordination with product vendors, digital agencies, and 3rd party partners to deliver production delivery and support
• Share improvement suggestions to Otsuka Service Management (process documentation)
• Consolidated ticket management
• Log Incidents
• Provide support and participate in the Change Control Board and change control process including, but not limited to, all required documentation and testing
• Documentation: work with a client Manager to understand the as-is process and re-define, if required, any changes to the current process and document the process for incident, problem, and change process. These documents will be available for any internal or external audit and are fully compliant with client-IT process.

Working Hours:

Working hours include:

Days Dedicated Onsite Working Hours

Monday – Friday 8:00 AM –6:00 PM On call for critical incidents

Saturday – Sunday On call for critical incidents

Location:

Princeton, NJ

Duration

Long term contract

EEO Statement:

We are an equal employment opportunity employer, and do not discriminate on the basis of race, color, religion, gender, sexual orientation, marital status, age, disability, national origin, citizenship or any other protected characteristic.

APPLY NOW:

Please email Resume and cover letter (optional) to hr@kamtiel.com